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Enterprise business process automation

Services

Galaktika Corporation offers full spectrum of services related to implementation of projects in the field of IT for management. The services match the need of a specific business while being adequate to the scale of the project, targets, objectives, and individual specifics of the client.

User training is an important aspect of the use of Galaktika systems for all users and specialists. In addition to the convenient interface and screen forms, sufficient knowledge of the system functionality is crucial for comfortable work with the system. Galaktika Corporation provides its clients will everything necessary to acquire such knowledge, including detailed documentation, hands-on training, topical web-seminars, specialized forums, and other support.

  • Training seminars are based on special training programs tailored for so many academic hours. Classroom training is conducted in the Consulting Center (or at the client's premises on request) under the guidance of an instructor. The students who successfully completed the seminar program receive certificates from Galaktika Corporation.
  • Evaluation and certification of staff is conducted to determine the level of professional skills of users and specialists, and whether they meet the job requirements. The evaluation and certification helps the managers to qualify specialists to the job positions connected with operation of the IT system, to ensure impeccable implementation and operation of Galaktika's systems.

Implementation and customisation. Clients can setup and configure Galaktika's solutions themselves using the consulting support provided by Galaktika Corporation or its regional partner. The implementation of software includes a number of phases:

  • Creating a workgroup for implementation of the software
  • Configuring parameters of the solution and user workplaces
  • Trial operation of the implemented solution

Technical support can be provided based on the guarantee service or subscriber service. Maintenance and technical support services are available from the central offices, regional offices or partners of Galaktika Corporation. The high quality support services are available to all clients in whatever locations. We will not leave a single client request without attention - this is our policy at Galaktika Corporation.

Centers of Competence are divisions or partner companies of Galaktika Corporation which have special experience of successful implementation of automation projects in certain fields or branches of economy. Their professionals have expert knowledge and deep understanding of the business tasks specific to the subject field. They can advise on the most efficient technology using Galaktika ERP and other Galaktika's products.

IT consulting services include the survey and analysis of the business processes of the enterprise, the workflow, and relations with external counterparts. Special attention is paid to the study of functions of company's subdivisions and the decision-making processes, as well as analysis of the information flow, the time and procedures of making various reports.

Data security is ensured by the Competence Center established at Galaktika Corporation. The competence center will offer an all-encompassing solution for all phases of the project to protect personal data and confidential technical or commercial information. The competence center for personal data security offers a comprehensive package of services to the clients for creating an effective personal data protection system.

 

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